POLICIES
UPDATED CANCELLATION POLICY
August 2024
In order to provide high quality service to all clients, we ask for your cooperation with scheduling appointments. If you need to cancel or postpone your appointment, please give Lilley Place at least 48 hours notice, otherwise the below fee structure will apply.
| 48 Hours Notice | 24 Hours Notice | On the Day Cancellation | No Show |
| $80 + GST | $150 + GST | Full Fee | Full Fee |
We appreciate and thank you for your assistance and understanding on this policy. This policy applies to all of our clients because not providing adequate notice to cancel or failure to attend appointments affects three people: the client who is delaying their therapy progress, another client who has been on the waitlist to see the psychologist urgently and the psychologist who spent their time preparing for the session, set aside the time in their calendar and lost income.
*NDIS cancellation fees will be charged as per the current Pricing Arrangements and Price limits document. See link: NDIS-Pricing-Arrangements-and-Price-Limits-2024-25
** Late cancellation and no-show fees will be automatically processed via stored credit card details.
PRIVACY POLICY
The following documents set forth the privacy policy for the Lilley Place website.
Lilley Place is committed to providing you with the best possible client experience. Lilley Place is bound by the Privacy Act 1988 (Crh), which sets out a number of principles concerning the privacy of individuals.
Collection of your personal information
There are many aspects of the site which can be viewed without providing personal information, however, for access to future Lilley Place customer support features you are required to submit personally identifiable information. This may include but not limited to a unique username and password, or provide sensitive information in the recovery of your lost password.
Sharing of your personal information
We may occasionally hire other companies to provide services on our behalf, including but not limited to, handling customer support enquiries, processing transactions, or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. Lilley Place takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.
Use of your personal information
For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at this Site.
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.
Changes to this Privacy Policy
Lilley Place reserves the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access or use the Site.
Accessing Your Personal Information
You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. Lilley Place reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.
Contacting us
Lilley Place welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please contact us during business hours Monday to Friday.
Charter and Privacy Policies
Click on the links below for documents pertaining to Lilley Place’s Privacy and Charter Policies.
COVID-19 POLICY
Lilley Place places the utmost importance on the health and safety of our clients, team members, and the broader community and will continue to take all necessary and reasonable steps to provide services in a COVID safe way.
The Lilley Place team appreciates your courtesy and cooperation.